Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs store presentation and operational duties. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, learn customers’ needs, recommend gowns and related products, and help coordinate alterations and future appointments. They use customer-management and point-of-sale systems, iPad tools, and product knowledge to support the shopping experience. They also maintain store standards, process transactions, follow security procedures, participate in training, and support team sales, service, and operational goals.
Requirements
- High school diploma or equivalent.
- Ability to provide friendly, professional customer service and work with multiple customers.
- Ability to communicate clearly and build positive customer and team relationships.
- Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers in person and by phone with genuine enthusiasm, communicate clearly, and adapt communication style to customer needs.
- Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
- Serve multiple customers, address concerns, and partner with leadership when escalation is appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships with customers by asking questions and listening to understand their practical and emotional needs.
- Work to identify a suitable gown or dress within the customer’s first three try-ons.
- Review the Timeline Calendar, schedule future appointments, and follow up with customers.
- Explain alterations and personalization services, promote those services, and coordinate appointments with Alterations Specialists.
- Help the store achieve its goal of converting 80% of brides sold to Alterations appointments.
- Take and enter accurate measurements needed for dress orders and to minimize returns and exchanges.
- Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
- Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and provide product and service information.
- Meet hourly sales productivity standards using the 5-Step Selling Process.
- Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
- Follow procedures for special-order dresses.
- Meet conversion and add-on goals, including platform conversion of at least 65%, headpieces of 75%, foundations of 10%, and shoes of 20%.
- Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and continually build product knowledge and fashion-trend expertise; work toward exceeding sales targets and Circle of Excellence membership.
- Carry out new processes, behaviors, contests, and programs as assigned.
- Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support the store team in achieving sales, service, and operational goals.
- Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
- Complete assigned development training and myLearning courses, including required courses within the first 90 days, and remain current with the curriculum.
- Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
