Part Time Bridal Sales

Davids Bridal•Florence, SC

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, identify customer needs, recommend gowns and related products and services, and support alterations appointments. They use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product information. The role also involves achieving sales and conversion goals, accurately processing transactions, maintaining store standards, supporting promotions and inventory tasks, following security and loss-prevention procedures, and completing assigned training.

Requirements

High school diploma or equivalent.
Able to perform the physical demands of the position, including standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; speaking with and hearing customers; and occasionally lifting up to 25 pounds.
Able to see near and far, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, communicating clearly and adapting to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star customer experience.
Prepare for customer appointments by reviewing profiles and favorites and preparing fitting rooms.
Build relationships with customers by listening to their expectations and needs, and strive to identify a suitable gown within the first three try-ons.
Respond promptly to customer questions and address concerns, escalating issues to leadership when appropriate.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain and promote alterations services and personalization options, partnering with Alterations Specialists to set appointments and support the store’s goal of 80% conversion of brides sold to alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to store management.
Meet dress code standards and promote David’s Bridal loyalty and partner programs.
Meet hourly sales productivity standards by using the 5-Step Selling Process and support cash-wrap processes and accurate transactions.
Ask customers about their shopping experience, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
Maintain knowledge of special-order dress procedures.
Work toward or achieve sales metrics, including at least 65% platform conversion and add-on goals for headpieces, foundations, and shoes.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Execute new processes, behaviors, contests, and programs as assigned.
Assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for scheduled shifts, breaks, and meals; and follow loss-prevention and security procedures.
Complete assigned training and development, including required myLearning courses within the first 90 days and keeping current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.