Part Time Bridal Sales

Davids Bridal•York, PA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, identifies customer needs, recommends gowns and related products and services, and manages follow-up appointments. The role includes promoting alterations and personalization services, taking and entering measurements, maintaining store standards, processing transactions, and supporting sales, service, and operational goals. Stylists complete training, develop product and fashion knowledge, collaborate with teammates, and carry out tasks assigned by store management.

Requirements

High school diploma or equivalent degree.
Ability to provide customer service to multiple customers and communicate clearly and empathetically.
Ability to use computerized customer-management and point-of-sale systems and electronic devices.
Ability to meet sales, service, productivity, and operational expectations.
Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, and occasionally lifting up to 25 pounds.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with genuine, friendly enthusiasm, adapting communication to their needs.
Use customer appointments, customer profiles, point-of-sale systems, iPad tools, and other systems to manage customer flow and provide a 5-Star customer experience.
Assist multiple customers at once, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport, listen to customer expectations and needs, and help identify a suitable gown within the first three try-ons when possible.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options in partnership with Alterations Specialists.
Help achieve the store goal of 80% conversion of brides sold to alterations appointments.
Take and enter accurate measurements needed for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards by following the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals: 65% or greater platform conversion, 75% headpiece, 10% foundations, and 20% shoes.
Set return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training promptly and develop product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store tasks as assigned, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals; follow loss-prevention and security policies.
Complete assigned training and development, including required myLearning courses within the first 90 days and ongoing curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.