Part Time Bridal Sales

Davids Bridal•Lexington, KY

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists are brand ambassadors who demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, identifies customer needs, recommends gowns and related products, and supports alterations and follow-up appointments. The role also contributes to store sales, service, and operational goals; maintains store standards; follows procedures and policies; and participates in training and development.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and proactively address customer concerns, escalating issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to customer expectations and needs, and helping customers find an appropriate gown or dress.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options; partner with Alterations Specialists to arrange appointments.
Support the store goal of achieving 80% conversion of brides sold to alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain store cleanliness, organization, promotional readiness, dress-code standards, and report broken or damaged equipment to management.
Offer David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships to support customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Follow cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Maintain knowledge of procedures for special-order dresses.
Work toward sales and conversion targets, including platform conversion and add-on goals for headpieces, foundations, and shoes.
Set follow-up appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record time worked and follow loss-prevention and security policies.
Complete assigned development training and myLearning courses, celebrate team members’ successes, share product and sales knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.