Part Time Bridal Sales

Davids Bridal•Miamisburg, OH

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They act as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes customers, prepares for appointments, learns customers’ needs, and helps them find the right gown or dress. The role also supports alterations and personalization, takes and records measurements, schedules follow-up appointments, and maintains store standards. Stylists process transactions accurately, promote related products and services, complete assigned training, and collaborate with the store team to meet sales, service, and operational goals.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and share product information.
Provide exceptional service to multiple customers and address concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer expectations, and helping customers identify a suitable gown or dress.
Review the timeline calendar, set future appointments, and follow up with customers.
Explain the importance of alterations and promote alteration services and personalization options in partnership with Alterations Specialists.
Help arrange alterations appointments and support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter measurements as required to support dress orders and minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to store management.
Follow the dress code and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
Schedule follow-up appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store duties such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record work time and follow loss-prevention and security policies.
Complete assigned development training, celebrate teammates’ successes, share expertise, and use coaching and feedback to improve.