Part Time Bridal Sales

Davids Bridal•Tulsa, OK

22d

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, identify customer needs, recommend dresses, and coordinate follow-up appointments. They provide information about alterations and personalization services, partner with Alterations Specialists, take and enter measurements, and help maintain store standards. They also process transactions, promote products and services, meet conversion and add-on goals, complete training, support store operations, and contribute to team success.

Requirements

High school diploma or equivalent.
Ability to provide customer service to multiple customers and communicate clearly and professionally.
Ability to use computerized customer, appointment, and point-of-sale systems and electronic devices.
Ability to meet sales, productivity, conversion, and add-on goals.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star customer experience.
Serve multiple customers effectively, address concerns, and escalate issues to leadership when appropriate.
Prepare for customer appointments by reviewing profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customers’ emotional and practical needs.
Help customers identify a suitable gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the goal of converting 80% of brides sold to Alterations appointments.
Ensure measurements are taken and entered as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotional-ready store standards and report broken or damaged equipment to store management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Follow cash-wrap procedures and process transactions accurately, including promoting add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Maintain knowledge of and follow special-order dress procedures.
Achieve a platform conversion of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and continually build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out new processes, behaviors, contests, programs, and assigned store-management tasks, including promotions and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned development training and myLearning courses within the first 90 days and keep the curriculum current.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.