Part Time Bridal Sales

Davids Bridal•Orlando, FL

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists provide 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties that support store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, identifies customer needs, recommends gowns and related products and services, and supports alterations appointments. The role also involves using store systems and iPad tools, processing transactions, maintaining store standards, supporting merchandising and inventory activities, following security procedures, and completing required training. Stylists work collaboratively with store team members and remain open to coaching and feedback.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.
Personal integrity, including matching words with actions to build trust and respect.
Drive and commitment to achieving results, including perseverance in challenging situations.
Ability to build and maintain positive relationships within and across teams.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and by phone, communicate clearly, and adapt communication style to customers.
Use appointment, customer, and point-of-sale systems, along with iPad tools, to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and contribute to the store’s 5-Star Customer Service goals.
Address customer concerns and escalate them to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer expectations and needs, and helping customers find an appropriate gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, promote those services, and coordinate appointments with Alterations Specialists.
Support the goal of 80% conversion of brides sold to Alterations appointments.
Take and enter accurate measurements required for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards.
Offer David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships to meet or exceed customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Execute new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.