Part Time Bridal Sales

Davids Bridal•Tallahassee, FL

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the selling behaviors, and perform duties related to store presentation and operations. They serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with genuine enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow, research products, and deliver a 5-Star customer experience.
Provide exceptional service to multiple customers, address concerns, and escalate issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport, understand customer expectations and needs, and help customers identify a suitable gown or dress, striving to find it within the first three try-ons.
Review the Timeline Calendar, set and follow up on future appointments, and remind customers about appointments.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments and fitting services.
Support the store goal of converting 80% of brides sold into Alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management; and meet dress-code standards.
Promote the David’s Bridal loyalty and partners program.
Respond promptly to customer questions with product and service information and build customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap practices and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact details, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve a platform conversion of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training promptly and continually develop product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and ongoing development, celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Complete required myLearning courses within the first 90 days and remain current with the curriculum.
Perform additional duties as needed.