Part Time Bridal Sales

Davids Bridal • San Diego, CA

1d • Onsite

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the 5-Step Selling Process, and supports store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager.

The position focuses on understanding customer needs, building relationships, recommending gowns and related products and services, and supporting customers throughout their shopping experience. Stylists use store systems and iPad tools, prepare for appointments, coordinate with Alterations, process transactions, and help maintain store standards. They also participate in training, contribute to team goals, and carry out operational duties assigned by store management.

Requirements

• High school diploma or equivalent.
• Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
• Occasionally lift up to 25 pounds.
• Able to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication to customers’ needs.
• Use appointments, customer-management, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
• Provide exceptional service to multiple customers at once, address concerns, and escalate issues to store leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions, listening to customer expectations and needs, and helping customers identify a suitable gown or dress.
• Review the Timeline Calendar, set future appointments, and follow up with customers.
• Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
• Support the goal of converting 80% of brides sold to Alterations appointments.
• Take and enter measurements as required for dress orders and to minimize returns and exchanges.
• Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment to management; and meet dress code standards.
• Offer the David’s Bridal loyalty and partners program.
• Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
• Meet hourly sales productivity standards using the 5-Step Selling Process and support cash-wrap behaviors and accurate transactions.
• Ask customers about their shopping experience, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
• Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
• Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and build product knowledge and fashion trend expertise; strive to become a Circle of Excellence member by exceeding sales targets.
• Execute new processes, behaviors, contests, and programs as assigned.
• Perform store-management-assigned duties such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and development, celebrate team members’ successes, share sales expertise and product knowledge, and respond constructively to coaching and feedback.
• Complete required myLearning courses within the first 90 days and remain current with the myLearning Curriculum.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED