Part Time Bridal Sales

Davids Bridal•Raleigh, NC

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists are David’s Bridal brand ambassadors who demonstrate the company’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers in person and by phone, prepares for appointments, identifies customer needs, recommends gowns and related products and services, and supports alterations and future appointments. The Stylist also processes transactions, maintains store standards, follows operational and loss prevention procedures, participates in training, and contributes to team sales, service, and operational goals.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and by phone, communicate clearly, and adapt communication style to customers.
Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide a 5-Star customer experience.
Serve multiple customers, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions and listening to understand expectations and needs; strive to identify the right gown within the first three try-ons.
Review the Timeline Calendar, set and follow up on future appointments, and remind customers about appointments.
Explain the role of alterations and promote alterations services and personalization options in partnership with Alterations Specialists.
Support the store goal of converting 80% of brides sold into alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management and maintain dress code standards.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by following the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward a platform conversion of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training promptly and continually develop product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and accept and act on coaching and feedback.
Perform additional duties as needed.