Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience for customers. Bridal Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role involves welcoming and advising customers, managing appointments and customer flow, preparing fitting rooms, helping customers find appropriate gowns and dresses, promoting alterations and personalization services, taking measurements, and arranging follow-up appointments. Stylists also process transactions, promote add-ons and loyalty programs, maintain store standards, support merchandising and inventory tasks, and contribute to sales, service, and operational goals. They complete required training, build product and fashion knowledge, and collaborate with and support fellow team members.
Requirements
- High school diploma or equivalent.
- Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and communicate with and hear customers.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.
- Personal integrity, including matching words with actions to build trust and respect.
- Drive and determination to pursue results and persevere through challenges.
- Ability to build and maintain positive relationships within and across teams.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers warmly in person and over the phone, communicating clearly and adapting to their needs.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Provide exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships with customers by asking questions and listening to their emotional and practical needs.
- Help customers identify a gown or dress, striving to find the right option within the first three try-ons.
- Review the Timeline Calendar, schedule future appointments, and follow up with customers.
- Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
- Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
- Meet dress code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and build customer satisfaction and loyalty.
- Use the 5-Step Selling Process to meet hourly sales productivity standards.
- Support cash-wrap processes and accurately process transactions, promote add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
- Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
- Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and continually build product knowledge and fashion trend expertise.
- Execute assigned processes, behaviors, contests, and programs.
- Perform store-management-assigned tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support the store team in achieving sales, service, and operational goals.
- Clock in and out accurately for scheduled shifts, breaks, and meals; follow loss prevention and security policies.
- Complete assigned training and development, celebrate team successes, share expertise, and respond constructively to coaching and feedback.
- Complete required myLearning courses within the first 90 days and keep current with the curriculum.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile service discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
