Part Time Bridal Sales

Davids Bridal•Johnson City, TN

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes customers, learns their needs, prepares for appointments, and helps them find gowns and dresses. The role includes using customer-management and point-of-sale systems and iPad tools, recommending alterations and personalization services, taking and recording measurements, supporting sales transactions, and following up with customers. Stylists also contribute to merchandising, store upkeep, training, loss prevention, and team sales and operational goals.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with genuine enthusiasm, adapt communication to their needs, and provide service to multiple customers at once.
Use appointment, customer-management, and point-of-sale systems, along with iPad tools, to manage customer flow and provide product and service information.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms; build relationships by asking questions and listening to customer expectations and needs.
Help customers identify a suitable gown or dress, striving to identify the perfect option within the first three try-ons.
Address customer concerns promptly and confidently, escalating issues and partnering with leadership when appropriate.
Review the Timeline Calendar, set future appointments, and follow up with customers; schedule appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
Promote alterations services and personalization options, partner with Alterations Specialists, and support the goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards; report broken or damaged equipment to store management and meet dress-code standards.
Offer David’s Bridal loyalty and partner programs.
Maintain hourly sales productivity standards using the 5-Step Selling Process and support cash-wrap behaviors and accurate transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward stated platform-conversion and add-on goals.
Complete training, build product knowledge and fashion-trend expertise, and strive to exceed sales targets and become a Circle of Excellence member.
Execute assigned processes, behaviors, contests, and programs; assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, celebrate teammates’ successes, share expertise, and use coaching and feedback to improve.
Perform additional duties as needed.