Part Time Bridal Sales

Davids Bridal•Delray Beach, FL

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They act as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist builds relationships with customers, learns their needs, helps them find the right gown, and provides product and service information. The role also supports appointments, alterations, measurements, transactions, follow-up, store standards, merchandising, inventory activities, loss prevention, and team sales and operational goals. Stylists complete required training, build product and fashion knowledge, and contribute to the development and success of fellow team members.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone, communicate clearly, and adapt communication style to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Serve multiple customers, address concerns, and escalate issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to expectations and needs, and helping customers find a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options.
Partner with Alterations Specialists to arrange appointments and support the goal of converting brides sold to alterations appointments.
Take and enter accurate measurements to support dress ordering and minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Use the 5-Step Selling Process to meet hourly sales productivity standards and achieve sales and conversion goals.
Process transactions accurately and follow cash-wrap behaviors, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and set return appointments for the full wedding party.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets.
Execute assigned processes, contests, programs, promotional and sign setups, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out and follow loss-prevention and security policies.
Complete assigned development training and myLearning courses, remain current with the curriculum, and apply coaching and feedback.
Celebrate team members’ successes and share sales expertise and product knowledge with fellow stylists.
Perform additional duties as needed.