Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as brand ambassadors, demonstrate David’s Bridal’s values, and work with the store team to support customer, sales, service, and operational goals. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, learn customer needs, recommend gowns and related products, and use store systems and iPad tools to support the customer experience. They help customers plan follow-up appointments, explain alterations and personalization services, take and enter measurements, and support wedding-party sales. They also process transactions, maintain store standards, complete assigned training, and follow store procedures for security, loss prevention, and operations. This is a part-time role. The stated physical demands include extended periods of standing, walking, and sitting; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; and occasional lifting of up to 25 pounds. The employee must be able to communicate with customers and use a computer and electronic devices for extended periods.
Requirements
- High school diploma or equivalent.
- Ability to provide friendly, professional customer service and communicate with customers.
- Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and occasionally lift up to 25 pounds.
- Ability to see near and far, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers with genuine enthusiasm, communicate clearly, and adapt communication style to customer needs.
- Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide product and service information.
- Serve multiple customers while delivering 5-Star Customer Service, addressing concerns, and escalating issues to store leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build rapport by asking questions and listening to understand customers’ emotional and practical needs.
- Help customers identify a suitable gown or dress, striving to find the right option within the first three try-ons.
- Review the Timeline Calendar, set future appointments, and follow up with customers.
- Explain alterations and personalization services and partner with Alterations Specialists to schedule appointments and support the store’s alterations appointment conversion goal.
- Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, promotional-ready store conditions and report broken or damaged equipment to management.
- Meet dress-code standards and promote David’s Bridal’s loyalty and partners program.
- Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
- Meet hourly sales productivity standards by following the 5-Step Selling Process.
- Support cash-wrap processes and accurately complete transactions, promote add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
- Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
- Set return appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training promptly and continually develop product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
- Carry out assigned processes, behaviors, contests, programs, promotions, signage, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
- Complete assigned ongoing development and myLearning courses, including required courses within the first 90 days, and remain current with the curriculum.
- Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
