Part Time Bridal Sales

Davids Bridal•Long Beach, CA

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, learn customers’ needs and preferences, recommend gowns and related products, and help customers plan follow-up appointments. They explain alterations and personalization services, partner with Alterations Specialists, take and enter measurements, and support customer satisfaction and store conversion goals. They also maintain store standards, follow selling and cash-wrap processes, complete training, and contribute to team sales, service, and operational goals.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see near and far, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns, escalating or partnering with leadership when appropriate.
Prepare for customer appointments by reviewing profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customers’ emotional and practical needs; work to identify a suitable gown within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options in partnership with Alterations Specialists.
Support the goal of converting 80% of brides sold into Alterations appointments.
Take and enter required measurements to support dress orders and minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
Maintain dress-code standards and promote the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward stated platform conversion and add-on goals.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, programs, promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for scheduled shifts, breaks, and meals; follow loss-prevention and security policies.
Complete assigned ongoing development and myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.