Part Time Bridal Sales

Davids Bridal•Florence, KY

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties supporting store presentation and operations. They serve as brand ambassadors who demonstrate David’s Bridal values and success factors. The role reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for long periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers warmly in person and over the phone, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Serve multiple customers at a time, address concerns proactively, and escalate issues or partner with store leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by understanding customer expectations and needs, and work to identify the right gown or dress within the first three try-ons.
Review the Timeline Calendar, arrange future appointments, and follow up with customers.
Explain the role of alterations, promote alteration and personalization services, and coordinate appointments with Alterations Specialists.
Help the store achieve its goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements required for dress orders to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and work toward stated sales targets, including at least 65% platform conversion, 75% headpiece add-ons, 10% foundations, and 20% shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security procedures.
Complete assigned ongoing development training and required myLearning courses within the first 90 days, and keep current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.