Part Time Bridal Sales

Davids Bridal•Hagerstown, MD

About The Position

The Stylist provides a positive, friendly, empathetic, and professional sales experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties that support store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, learn customers’ needs, recommend gowns and related products, and support alterations and future appointments. They use store systems and iPad tools to manage customer flow and share product information. They also support transactions, merchandising, inventory activities, store standards, security procedures, and the development of their own and their teammates’ product knowledge and service skills.

Requirements

High school diploma or equivalent.
Ability to provide friendly, empathetic, and professional customer service and communicate clearly.
Ability to serve multiple customers and contribute to sales, service, and operational goals.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with genuine, friendly enthusiasm, communicating clearly and adapting to their needs.
Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide information.
Provide exceptional service to multiple customers while contributing to the store’s 5-Star Customer Service goals.
Address customer concerns promptly and partner with leadership when escalation is appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customers’ emotional and practical needs; work to identify a suitable gown within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and coordinate appointments with Alterations Specialists.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter required measurements to support dress orders and minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to store management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap procedures and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or maintain a platform conversion of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, the Mother-of-the-Bride, and flower girls.
Complete training and continually develop product knowledge and fashion-trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
Execute assigned new processes, behaviors, contests, and programs.
Perform assigned store tasks such as promotional and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned ongoing development training and required myLearning courses within the first 90 days, maintaining currency with the curriculum.
Celebrate teammates’ successes, share sales expertise and product knowledge, and remain receptive to coaching and feedback.
Perform additional duties as needed.