Part Time Bridal Sales

Davids Bridal•Rockville, MD

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, learns customers’ needs, and helps them find an appropriate gown or dress. The role uses store systems and iPad tools to manage customer flow and provide product information, supports alterations and personalization services, and maintains customer relationships through follow-up and future appointments. Stylists also process transactions, meet sales and conversion targets, support store standards and operational tasks, and participate in training and development.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances and use peripheral vision and depth perception.
Ability to look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by listening to customer expectations and needs, and work to identify a suitable gown or dress within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain alterations and personalization options, promote alterations services, and partner with Alterations Specialists to schedule appointments.
Support the store goal of achieving 80% conversion of brides sold to Alterations appointments.
Take and enter measurements as required for dress orders and to help minimize returns and exchanges.
Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to store management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap processes and complete transactions accurately, including offering add-ons and services, confirming customer contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, along with store tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and development, celebrate team members’ successes, share sales expertise and product knowledge, and respond constructively to coaching and feedback.
Complete required myLearning courses within the first 90 days and keep current with the myLearning Curriculum.
Perform additional duties as needed.