Part Time Bridal Sales

David's Bridal • Totowa, NJ

23d • $17 - $22

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. As a brand ambassador, the Stylist delivers 5-Star Customer Service, works toward sales and productivity goals by following the 5-Step Selling Process, and performs store presentation and operational duties. The role reports to the Store Manager in partnership with the Sales Manager.

The Stylist welcomes and assists customers in person and by phone, learns their needs, prepares for appointments, recommends gowns and related products and services, and supports customers through alterations and future appointments. The role also contributes to store standards, sales and service goals, accurate transactions, loss prevention, team development, and assigned merchandising and operational tasks.

Requirements

• High school diploma or equivalent.
• Ability to provide customer service and work toward sales and productivity goals.
• Ability to use computerized systems and electronic devices for customer and store tasks.
• Ability to meet the physical demands of the job, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, and occasionally lifting up to 25 pounds.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication style to their needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and share product information.
• Provide service to multiple customers, address concerns, and partner with or escalate issues to store leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions and listening to customers’ emotional and practical needs.
• Help customers identify a suitable gown or dress, striving to find the right option within the first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain and promote alterations and personalization services, and coordinate appointments with Alterations Specialists.
• Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
• Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
• Maintain dress code standards and offer the David’s Bridal loyalty and partners program.
• Respond promptly to customer questions and provide product and service information.
• Use the 5-Step Selling Process to meet hourly sales productivity standards and sales goals.
• Process transactions accurately and follow cash-wrap procedures, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses and work toward platform conversion and add-on sales goals.
• Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and build product knowledge and fashion trend expertise; work toward Circle of Excellence membership by exceeding sales targets.
• Carry out assigned processes, behaviors, contests, programs, promotions, signage setup, merchandising changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately record scheduled shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned learning and development, celebrate team successes, share expertise, and use coaching and feedback to improve.
• Complete all required myLearning courses within the first 90 days and keep current with the myLearning Curriculum.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED