Part Time Bridal Sales

Davids Bridal•Athens, GA

2d•Onsite

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists act as David’s Bridal brand ambassadors and demonstrate the company’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, identifies customer needs, recommends gowns and related products and services, and supports follow-up appointments. The role includes operating appointment and point-of-sale systems, taking and entering measurements, promoting alterations and personalization services, maintaining store standards, completing transactions, and contributing to sales, service, and operational goals. Stylists also complete assigned training, build product and fashion knowledge, support teammates, and follow store procedures and policies.

Requirements

High school diploma or equivalent.
Ability to provide customer service and communicate with customers in person and by phone.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and address customer concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers, understand their expectations and needs, and help identify a suitable gown or dress within the first three try-ons where possible.
Review the Timeline Calendar, arrange and follow up on future appointments, and set appointments for the wedding party.
Explain the role of alterations and promote alterations, personalization options, and related services in partnership with Alterations Specialists.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Use the 5-Step Selling Process to meet hourly sales productivity standards and achieve sales targets.
Support cash-wrap procedures and process transactions accurately, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
Follow procedures for special-order dresses.
Work toward or achieve stated conversion and add-on goals, including platform conversion and headpiece, foundations, and shoe goals.
Complete required training and continually build product knowledge and fashion trend expertise.
Execute assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned ongoing development and myLearning courses, remain current with the curriculum, celebrate teammates’ successes, share expertise, and accept coaching and feedback.
Perform additional duties as needed.