Part Time Bridal Sales

Davids Bridal•Watchung, NJ

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and support store presentation and operations. They act as brand ambassadors who demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming and assisting customers in person and by phone, preparing for appointments, understanding customer needs, recommending gowns and related products, and coordinating alterations and follow-up appointments. Stylists use store systems and iPad tools to manage customer flow and provide product and service information. They contribute to sales, service, and operational goals while maintaining store standards, completing training, and collaborating with the store team.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and help achieve the store’s 5-Star Customer Service goals.
Address customer concerns promptly and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer expectations, and identifying an appropriate gown or dress.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations, promote alteration and personalization services, and coordinate appointments with Alterations Specialists.
Help the store achieve its goal of 80% conversion of brides sold to alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Meet the company’s dress code standards.
Offer David’s Bridal loyalty and partner programs.
Respond to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap procedures and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward a platform conversion rate of at least 65% and add-on goals for headpieces, foundations, and shoes.
Set return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise.
Execute assigned processes, behaviors, contests, and programs.
Perform assigned store duties, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts and breaks; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.