Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position involves welcoming and assisting customers, preparing for appointments, identifying gowns and dresses suited to customers’ needs, and supporting alterations and personalization services. Stylists use customer-management, appointment, point-of-sale, and iPad systems; maintain store standards; process transactions; and contribute to sales, service, and operational goals. They also complete assigned training, develop product and fashion knowledge, support teammates, and carry out additional duties as assigned by store management.
Requirements
- High school diploma or equivalent.
- Ability to provide customer service to multiple customers and communicate clearly and professionally.
- Ability to use computerized customer, appointment, and point-of-sale systems and iPad tools.
- Ability to meet sales, productivity, conversion, and add-on goals.
- Ability to complete required training and follow store procedures, policies, and dress code standards.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers by phone and in person with genuine enthusiasm, communicate clearly, and adapt communication style to their needs.
- Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Provide exceptional service to multiple customers, address concerns, and escalate issues or partner with leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build customer relationships by asking questions, listening to needs, and identifying suitable gowns or dresses, aiming to find the right option within the first three try-ons.
- Review the Timeline Calendar, arrange future appointments, and follow up with customers.
- Explain and promote alterations and personalization services, partner with Alterations Specialists, and help achieve the store’s alterations appointment conversion goal.
- Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
- Meet dress code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
- Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve platform conversion and add-on goals.
- Process transactions accurately and follow cash-wrap behaviors, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
- Follow procedures for special-order dresses and schedule return appointments for the wedding party.
- Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
- Carry out assigned processes, behaviors, contests, programs, promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately record scheduled shifts, breaks, and meals; and follow loss-prevention and security policies.
- Complete assigned development training and required myLearning courses within the first 90 days, and stay current with the curriculum.
- Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile service discounts
- MetLife Hyatt Legal Plans legal benefits
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
