Part Time Bridal Sales

Davids Bridal•Greenville, SC

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, learns customers’ needs, recommends gowns and related products and services, and supports alterations appointments. The role also involves using store systems and iPad tools, processing transactions, meeting sales and conversion goals, maintaining store standards, completing training, and contributing to team sales, service, and operational goals. This is a part-time position. The role involves standing, walking, and sitting for extended periods; reaching, climbing stairs, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 25 pounds. It also requires communicating with customers and using computers and electronic devices for extended periods.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and occasionally lift up to 25 pounds.
Ability to talk to and hear customers.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, and point-of-sale systems, along with iPad tools, to manage customer flow and deliver a 5-Star customer experience.
Provide exceptional service to multiple customers, address concerns promptly, and escalate issues to leadership when appropriate.
Review customer profiles and favorites and prepare fitting rooms before appointments.
Build relationships by asking questions, listening to customer needs, and helping customers find suitable gowns or dresses.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain alterations and personalization services and partner with Alterations Specialists to arrange appointments.
Take and enter accurate measurements needed for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report damaged or broken equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Follow the 5-Step Selling Process and meet hourly sales productivity standards.
Process transactions accurately and follow cash-wrap behaviors, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Maintain knowledge of procedures for special-order dresses.
Meet platform conversion and add-on goals, including goals for headpieces, foundations, and shoes.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Carry out assigned processes, behaviors, contests, programs, promotions, signage setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.