Part Time Bridal Sales

David's Bridal • Rockville, MD

23d • $18 - $23

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver five-star customer service, meet sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager.

The position involves welcoming and assisting customers in person and over the phone; preparing for appointments; understanding customer needs; recommending gowns and related products and services; and supporting customers through fittings, alterations, and future appointments. Stylists use store systems and iPad tools, maintain product and fashion knowledge, process transactions, and contribute to sales, service, and operational goals. They also support merchandising, promotions, inventory tasks, store standards, loss prevention, and the development of fellow team members.

Requirements

• High school diploma or equivalent.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see at close and far distances and use peripheral vision and depth perception.
• Ability to look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication to their needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
• Provide exceptional service to multiple customers, address concerns, and escalate issues or partner with leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions, listening to customer expectations, and identifying suitable gowns or dresses, aiming to find the right choice within the first three try-ons.
• Review the Timeline Calendar, set and follow up on future appointments, and arrange appointments for the complete wedding party.
• Explain and promote alterations, personalization options, and related services; partner with Alterations Specialists and support the store goal of 80% conversion of brides sold to alterations appointments.
• Take and enter required measurements to support dress orders and minimize returns and exchanges.
• Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment and follow the dress code.
• Promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
• Meet hourly sales productivity standards by following the 5-Step Selling Process and consistently achieve a 65% or greater platform conversion.
• Support cash-wrap processes and accurately process transactions, ask about the shopping experience, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
• Maintain knowledge of procedures for special-order dresses and meet add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
• Complete training promptly and build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out assigned new processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and required myLearning courses within the first 90 days, and remain current with the curriculum.
• Celebrate team successes, share sales expertise and product knowledge, and remain receptive to coaching and feedback.
• Perform additional duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED