Part Time Bridal Sales

Davids Bridal•Pittsburgh, PA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the 5-Step Selling Process, and performs store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values and success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and over the phone, prepare for appointments, learn customers’ needs, recommend dresses, and help customers plan follow-up appointments. They explain alteration and personalization services and partner with Alterations Specialists. They use store systems and iPad tools, take and enter measurements when required, maintain store standards, process transactions accurately, and support sales, service, and operational goals. The position also involves completing training, developing product and fashion knowledge, responding to coaching, sharing expertise with teammates, following loss-prevention and security policies, and completing assigned merchandising, promotion, markdown, and inventory tasks. The work requires extended periods of standing, walking, sitting, and using computers or electronic devices, with occasional lifting of up to 25 pounds.

Requirements

High school diploma or equivalent.
Ability to provide friendly, empathetic, and professional customer service and communicate clearly.
Ability to serve multiple customers, build customer relationships, and respond to customer concerns.
Ability to use computerized store systems and electronic devices for customer service and sales tasks.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.
Personal integrity, drive, and teamwork.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide service to multiple customers at once, address concerns, and escalate issues to leadership when appropriate.
Review customer profiles and preferences before appointments, prepare fitting rooms, and identify customer expectations and needs.
Recommend gowns and dresses, striving to identify a suitable option within the customer’s first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain alterations and personalization services and partner with Alterations Specialists to schedule appointments and fit or personalize gowns and dresses.
Support the goal of achieving alterations appointments for 80% of brides sold.
Take and enter accurate measurements when required for dress orders and to help minimize returns and exchanges.
Maintain store cleanliness, organization, promotional readiness, dress-code standards, and report broken or damaged equipment to management.
Promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process and support cash-wrap behaviors and accurate transactions.
Ask customers about their shopping experience, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments during checkout.
Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Carry out assigned new processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned development training, celebrate team members’ successes, share sales expertise and product knowledge, and act on coaching and feedback.
Complete required myLearning courses within the first 90 days and remain current with the myLearning curriculum.