Part Time Bridal Sales

Davids Bridal•Chattanooga, TN

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role involves welcoming and assisting customers, preparing for appointments, understanding customer needs, recommending gowns and related products and services, supporting alterations, and managing customer follow-up. Stylists also process transactions, maintain store standards, follow operational and loss-prevention procedures, complete training, and collaborate with and support their team.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm; communicate clearly and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star customer experience.
Serve multiple customers at once, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to needs, and helping identify a suitable gown or dress, with a goal of doing so within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain store standards, including cleanliness, organization, and promotional readiness; report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve platform conversion of 65% or greater.
Support cash-wrap behaviors and accurately process transactions, offer add-ons and services, confirm customer contact information, review receipts and policies, and schedule future appointments.
Follow procedures for special-order dresses.
Consistently achieve add-on goals: headpieces 75%, foundations 10%, and shoes 20%.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for scheduled shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned ongoing development and myLearning courses, including required courses within the first 90 days, and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.