Part Time Bridal Sales

Davids Bridal•Westminster, CO

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers, delivers 5-Star Customer Service, achieves sales and productivity goals, and supports store presentation and operations. Bridal Stylists serve as brand ambassadors for David’s Bridal. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, learn customers’ expectations, and recommend gowns and related products and services. They use store systems and iPad tools to manage customer flow, provide information, process transactions, and schedule follow-up appointments. They promote alterations and personalization services and partner with Alterations Specialists to help customers prepare for their events. The position also supports sales, service, and operational goals by maintaining store standards, following procedures and policies, completing training, sharing product knowledge, and assisting with merchandising, promotions, markdowns, and inventory counts. This is a part-time position. A high school diploma or equivalent is required; prior retail and computerized POS experience are preferred.

Requirements

High school diploma or equivalent.
Personal integrity, including matching words with actions to build trust and respect.
Drive and determination to achieve results and persist through challenging situations.
Ability to build and maintain positive relationships within and across teams.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers warmly in person and over the phone, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Serve multiple customers at once, address customer concerns, and partner with or escalate issues to store leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers by asking questions, listening to their needs, and recommending suitable gowns and dresses.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Promote alterations, personalization options, and related services; partner with Alterations Specialists to arrange appointments.
Help the store achieve its goal of having 80% of brides sold book Alterations appointments.
Take and enter measurements accurately for dress orders to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Meet dress code standards and promote the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by following the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or meet platform conversion and add-on goals, including headpiece, foundations, and shoes goals.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out new processes, behaviors, contests, programs, and tasks assigned by store management.
Assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals and accurately clock in and out for scheduled shifts, breaks, and meals.
Follow loss prevention, security processes, and policies.
Complete assigned training and myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.