Part Time Bridal Sales

David's Bridal•Burlington, MA

11d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. This role delivers 5-Star Customer Service, works toward sales and productivity goals using the 5-Step Selling Process, and performs store presentation and operational duties. Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers in person and by phone, prepares for appointments, learns customers’ needs, recommends dresses, and supports alterations and personalization services. The role uses store systems and iPad tools to manage customer flow and provide product information, follows up with customers, schedules future appointments, and works with the store team to maintain presentation, merchandising, and operational standards. Stylists also complete required training, build product and fashion knowledge, and contribute to team sales and service goals.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine enthusiasm and communicate clearly, adapting communication style to customer needs.
Use appointments, customer-management and point-of-sale systems, along with iPad tools, to manage customer flow and provide product information.
Provide exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to customers’ emotional and practical needs.
Help customers identify a suitable gown or dress, aiming to do so within their first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Promote alterations and personalization services, coordinate appointments with Alterations Specialists, and support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Meet dress code standards and offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Process transactions accurately and follow cash-wrap procedures, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and meet stated conversion and add-on goals: at least 65% platform conversion, 75% headpiece, 10% foundations, and 20% shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and continually build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, programs, and store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned development training and myLearning courses within the first 90 days, and remain current with the myLearning Curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Dream Maker discount after the first pay period
Vision care
Supplemental insurance for critical illness, hospital indemnity, and accidental injury
401(k) program
Discount for identity theft protection
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance