Part Time Bridal Sales

David's Bridal • Brea, CA

23d • $11 - $15

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager.

The position focuses on understanding customers’ emotional and practical needs, helping them find dresses and gowns, and building relationships that encourage satisfaction and loyalty. Stylists use store systems and iPad tools to manage customer flow, prepare for appointments, provide product and service information, and arrange follow-up appointments. They also promote alterations, personalization, and other offerings, while supporting store standards, sales goals, and operations.

The role requires standing, walking, and sitting for extended periods, using hands and arms to reach, climbing stairs, stooping, kneeling, crouching, or crawling, and communicating with customers. Employees may occasionally lift up to 25 pounds and use computers and electronic devices for extended periods.

Requirements

• High school diploma or equivalent.
• Ability to provide customer service and communicate with customers while performing the role’s listed physical activities.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers enthusiastically in person and by phone, adapting communication style to their needs.
• Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide information.
• Serve multiple customers while delivering 5-Star Customer Service; address concerns and escalate or partner with leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build customer relationships by asking questions, listening, and identifying expectations and needs.
• Help customers find a suitable gown or dress, striving to identify it within the first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain and promote alterations and personalization services; partner with Alterations Specialists to arrange appointments and support the store goal of converting 80% of brides sold to alterations appointments.
• Take and enter accurate measurements for dress orders to minimize returns and exchanges.
• Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
• Meet dress code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and provide product and service information.
• Meet hourly sales productivity standards by following the 5-Step Selling Process.
• Support cash-wrap behaviors and accurately process transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses and consistently achieve a platform conversion of 65% or greater.
• Meet add-on goals: 75% for headpieces, 10% for foundations, and 20% for shoes.
• Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training promptly and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; follow loss-prevention and security policies.
• Complete assigned development training and myLearning courses within the first 90 days, and remain current with the curriculum.
• Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED