Part Time Bridal Sales

Davids Bridal•Lake Grove, NY

23d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional sales experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the 5-Step Selling Process, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position involves welcoming and assisting customers in person and by phone, preparing for appointments, understanding customers’ needs, recommending gowns and related products, and supporting alterations and future appointments. Stylists also process transactions, maintain store standards, follow security and loss-prevention procedures, participate in merchandising and inventory tasks, complete training, and contribute to team performance.

Requirements

High school diploma or equivalent.
Personal integrity and the ability to build trust and respect by matching words with actions.
Determination and commitment to achieving results, including persistence during challenging situations.
Ability to build and maintain positive relationships within and across teams.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see near and far, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm, communicate clearly, and adapt communication to suit each customer.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide an informed customer experience.
Provide exceptional service to multiple customers and address customer concerns, escalating to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to needs, and identifying suitable gowns or dresses.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, partner with Alterations Specialists, and help schedule fitting and personalization appointments.
Support the goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to store management.
Follow dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap processes and accurately complete transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Meet or exceed platform conversion and add-on goals, including headpiece, foundations, and shoes goals.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Build product knowledge and fashion-trend expertise through timely training and ongoing learning.
Work toward Circle of Excellence membership by exceeding sales targets.
Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve performance.