Part Time Bridal Sales

Davids Bridal•Clive, IA

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming and assisting customers in person and by phone, preparing for appointments, understanding customers’ needs, helping them find a gown, and providing information about alterations, personalization, and other services. Stylists manage customer appointments and follow-ups, support store sales and service goals, process transactions, maintain store standards, and participate in merchandising, inventory, and other store operations. They complete required training, build product and fashion knowledge, support teammates, and respond to coaching and feedback.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and proactively address concerns, escalating them to store leadership when appropriate.
Prepare for customer appointments by reviewing profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer expectations and needs, and helping identify a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, promote those services, and coordinate appointments with Alterations Specialists.
Support the store goal of having 80% of brides sold attend Alterations appointments.
Take and enter required measurements to support dress orders and minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Meet the company dress code and promote the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap processes and accurately complete transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Consistently achieve a platform conversion of 65% or greater and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training on time and continuously develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute assigned processes, behaviors, contests, and programs.
Complete assigned store tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and ongoing development, celebrate teammates’ successes, share expertise, and remain receptive to coaching and feedback.
Complete required myLearning courses within the first 90 days and remain current with the myLearning curriculum.
Perform additional duties as needed.