Part Time Bridal Sales

Davids Bridal•Richmond, VA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties that support store presentation and operations. They serve as brand ambassadors, demonstrating David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role includes helping customers find dresses, preparing for appointments, taking and entering measurements, promoting alterations and personalization services, scheduling follow-up appointments, processing sales accurately, and maintaining store standards. Stylists also support store operations and merchandising, follow security and loss-prevention policies, complete required training, and contribute to their teammates’ development.

Requirements

High school diploma or equivalent degree.
Ability to meet the physical demands of the role, including standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; and communicating with and hearing customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow, find product information, and deliver a 5-Star Customer Service experience.
Serve multiple customers effectively, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport by asking questions and listening to customers’ emotional and practical needs; strive to identify the right gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations in perfecting a dress, promote alterations and personalization services, and coordinate appointments with Alterations Specialists.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements for dress orders to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to store management.
Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward the stated platform conversion and add-on goals.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and develop product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned new processes, behaviors, contests, and programs, as well as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record scheduled shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the myLearning curriculum, celebrate teammates’ successes, share expertise, and respond constructively to coaching and feedback.
Perform additional duties as needed.