Part Time Bridal Sales

Davids Bridal•Harrisburg, PA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and support store presentation and operations. Bridal Stylists serve as brand ambassadors who demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming and assisting customers in person and by phone; managing customer appointments and sales systems; preparing fitting rooms; understanding customer needs; recommending gowns and related products and services; and scheduling follow-up appointments. Stylists partner with Alterations Specialists to promote alterations and personalization services, support proper measurements and order entry, and help the store meet conversion goals. They maintain store standards, process transactions, support sales and operational programs, follow security procedures, and participate in training and ongoing development. The employee must be able to perform the physical demands described in the posting, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, and occasionally lifting up to 25 pounds.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and address concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customers’ emotional and practical needs; help identify a suitable gown within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations and personalization services in partnership with Alterations Specialists.
Help achieve the store goal of 80% conversion of brides sold to Alterations appointments.
Take and enter required measurements to support dress orders and minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve a 65% or greater platform conversion and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and continually build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned duties, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and remain current with the myLearning Curriculum.
Celebrate team members’ successes and share sales expertise and product knowledge with fellow stylists.
Remain open to coaching and feedback and apply feedback to improve behaviors and processes.
Perform additional duties as needed.