Part Time Bridal Sales

David's Bridal • Manchester, CT

23d • $18 - $23

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the company’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

The Stylist welcomes and assists customers in person and by phone, prepares for appointments, learns customers’ needs, and helps them find gowns and dresses. The position includes using store systems and iPad tools, supporting alterations and personalization services, taking and recording measurements, maintaining store standards, processing transactions, and following selling behaviors and procedures. Stylists also support merchandising, promotions, inventory tasks, loss prevention, and the development of themselves and their teammates.

Requirements

• High school diploma or equivalent.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see at near and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.
• Personal integrity, including matching words with actions to build trust and respect.
• Drive and determination to achieve results and persist through challenging situations.
• Ability to build and maintain positive relationships within and across teams.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers with genuine enthusiasm and communicate clearly in person and by phone, adapting communication style to their needs.
• Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide product and service information.
• Provide service to multiple customers at once, address concerns, and escalate issues to leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions and listening to understand customers’ emotional and practical needs.
• Help customers identify a suitable gown or dress, striving to do so within their first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain and promote alterations and personalization services and coordinate appointments with Alterations Specialists.
• Support the store goal of converting 80% of brides sold into Alterations appointments.
• Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
• Maintain clean, organized, promotional-ready store standards; report broken or damaged equipment to store management.
• Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
• Meet hourly sales productivity standards by using the 5-Step Selling Process.
• Support cash-wrap procedures and process transactions accurately, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses.
• Consistently achieve at least 65% platform conversion and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
• Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training promptly and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out assigned processes, behaviors, contests, and programs, including promotions and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support the store team in achieving sales, service, and operational goals.
• Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
• Complete assigned training and ongoing development, celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
• Complete required myLearning courses within the first 90 days and remain current with the curriculum.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile service discounts
• MetLife Hyatt Legal Plans legal benefits
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED