Part Time Bridal Sales

Davids Bridal•Fairview Heights, IL

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following David’s Bridal selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role involves welcoming and assisting customers in person and by phone, preparing for appointments, understanding customer needs, recommending gowns and related products and services, managing customer appointments and follow-ups, and partnering with Alterations Specialists. Stylists maintain store standards, process transactions, support store operations, follow security and loss-prevention policies, and participate in training and ongoing development. The position requires standing, walking, and sitting for extended periods, interacting with customers, using computers and electronic devices, and occasionally lifting up to 25 pounds.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine enthusiasm and adapt communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and address concerns, escalating them to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by listening to customers’ emotional and practical needs and helping them find a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services and partner with Alterations Specialists to arrange appointments.
Support the store goal of achieving 80% conversion of brides sold to Alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to store management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap procedures and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or achieve stated platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute assigned processes, behaviors, contests, and programs; perform promotional sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training, including required myLearning courses within the first 90 days, and keep current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.