Part Time Bridal Sales

Davids Bridal•Louisville, KY

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties supporting store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone, communicate clearly, and adapt communication style to suit customer needs.
Use store systems, including appointment, customer, and point-of-sale systems, to manage customer flow and deliver a 5-star experience; use iPad tools to research and explain product information.
Provide exceptional service to multiple customers, respond promptly to questions, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport by asking questions and listening to understand customers’ emotional and practical needs; work to identify the right gown or dress within the customer’s first three try-ons.
Review the Timeline Calendar, schedule future appointments according to customer needs, and follow up with customers.
Explain the role of alterations, promote alterations services and personalization options, and partner with Alterations Specialists to arrange fitting and personalization appointments.
Support the store goal of 80% of brides sold attending Alterations appointments.
Take and enter required measurements to support dress orders and minimize returns and exchanges.
Maintain store standards for cleanliness, organization, and promotional readiness; report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Build customer relationships to meet or exceed satisfaction and loyalty expectations.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve a platform conversion of 65% or greater and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training on time and continually develop product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and ongoing development, celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Complete required myLearning courses within the first 90 days and remain current with the myLearning curriculum.
Perform additional duties as needed.