Part Time Bridal Sales

Davids Bridal•Jacksonville, FL

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. Bridal Stylists serve as brand ambassadors, demonstrating David’s Bridal values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role involves welcoming and assisting customers in person and by phone, managing appointments and customer flow, preparing fitting rooms, understanding customer needs, recommending gowns, and supporting alterations appointments. Stylists use store systems and iPad tools, take and enter measurements, maintain store standards, process transactions, promote products and services, and contribute to sales, service, and operational goals. They complete assigned training, develop product and fashion knowledge, support teammates, and respond to coaching and feedback.

Requirements

High school diploma or equivalent.
Ability to provide customer service and communicate with customers in person and by phone.
Ability to use computerized store systems and electronic devices for customer service and sales tasks.
Preferred: 1–2 years of prior retail experience in an apparel, service, or specialty store environment.
Preferred: prior experience with a computerized point-of-sale system.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service information.
Provide exceptional service to multiple customers and address concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to needs, and recommending suitable gowns or dresses.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services and partner with Alterations Specialists to arrange appointments.
Support the store goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment.
Follow the dress code and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Use the 5-Step Selling Process to meet hourly sales productivity standards.
Support cash-wrap processes and accurately process transactions, promote add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals: 65% or greater platform conversion, 75% headpiece, 10% foundations, and 20% shoes.
Schedule return appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, programs, and store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; follow loss-prevention and security policies.
Complete assigned development training and myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate team successes, share sales expertise and product knowledge, and respond constructively to coaching and feedback.
Perform additional duties as needed.