Part Time Bridal Sales

Davids Bridal•Sugarland, TX

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome customers, understand their needs, recommend gowns and related products and services, and help customers prepare for their events. They manage appointments and customer information, support alterations and personalization services, maintain store standards, process transactions, and contribute to sales, service, and operational goals. They also complete assigned training, build product and fashion knowledge, collaborate with teammates, and respond to coaching and feedback.

Requirements

High school diploma or equivalent.
Demonstrate personal integrity by matching words with actions to build trust and respect.
Show determination and commitment to achieving results, including persistence in challenging situations.
Build and maintain positive relationships within and across teams.
Meet the physical demands of the role, including standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; and communicating with and hearing customers.
Occasionally lift up to 25 pounds.
Be able to see at near and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with genuine enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide an informed customer experience.
Serve multiple customers while contributing to 5-Star Customer Service and proactively address concerns, escalating issues or partnering with leaders when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport by asking questions and listening to customers’ emotional and practical needs; work to identify a suitable gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alteration and personalization services, and partner with Alterations Specialists to arrange appointments.
Help the store achieve its goal of 80% of brides sold booking alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards and offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and pursue stated platform conversion and add-on goals.
Schedule return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training on time and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, and programs, as well as store-management tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned development training and required myLearning courses within the first 90 days, and stay current with the myLearning curriculum.
Celebrate team members’ successes and share sales expertise and product knowledge with fellow stylists.
Accept coaching and feedback and use it to improve behaviors and processes.
Perform additional duties as needed.