Part Time Bridal Sales

Davids Bridal•Danbury, CT

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, understand customers’ needs, recommend gowns and related products and services, and support appointments for alterations and the full wedding party. They use store systems and iPad tools to manage customer flow and provide information, maintain store standards, complete transactions accurately, and contribute to sales, service, and operational goals. Stylists also complete required training, develop product and fashion knowledge, support teammates, and carry out tasks assigned by store management.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointments, customer-management tools, point-of-sale systems, and iPad tools to manage customer flow and provide a 5-Star Customer Service experience.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to needs and expectations, and recommending suitable gowns and products.
Proactively address customer concerns and escalate issues to the leadership team when appropriate.
Review the Timeline Calendar, set and follow up on future appointments, and remind customers about appointments.
Explain alterations and personalization services, promote those services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of 80% conversion of brides sold to alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to store management.
Meet dress-code standards and promote David’s Bridal loyalty and partners programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by following the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned development training and required myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate teammates’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.