Part Time Bridal Sales

Davids Bridal•West Palm Beach, FL

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists act as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers in person and by phone, prepares for appointments, identifies customer needs, recommends gowns and related products, and uses store systems and iPad tools to manage customer flow and share product information. The role also supports alterations appointments, follow-up and future appointments, accurate measurements, store standards, cash-wrap operations, sales goals, training, and the wider store team.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine enthusiasm and communicate clearly, adapting communication style to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Serve multiple customers, address concerns proactively, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to expectations and needs, and working to identify a suitable gown within the first three try-ons.
Review the Timeline Calendar, arrange future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter measurements accurately for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute new processes, behaviors, contests, and programs as assigned.
Perform assigned store tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned ongoing development and myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.