Part Time Bridal Sales

Davids Bridal•Augusta, GA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes customers, learns their needs, recommends gowns and related services, and supports customers throughout their shopping experience. The role also contributes to sales, alterations appointments, store standards, merchandising, inventory activities, and the achievement of store service and operational goals.

Requirements

High school diploma or equivalent.
Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Occasionally lift up to 25 pounds.
Able to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with genuine, friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns, escalating or partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers by asking questions, listening to their expectations, and helping identify an appropriate gown or dress.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options.
Partner with Alterations Specialists to schedule appointments and support the goal of 80% of brides sold booking alterations appointments.
Ensure measurements are taken and entered correctly for dress orders, minimizing returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward stated platform conversion and add-on goals.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; work toward Circle of Excellence membership by exceeding sales targets.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Clock in and out accurately for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, celebrate team successes, share expertise, and respond to coaching and feedback.
Perform additional duties as needed.