Part Time Bridal Sales

Davids Bridal•North Olmsted, OH

22d

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and supports store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, learn customers’ needs, recommend gowns and related products, and help customers plan follow-up appointments. They explain alterations and personalization services and coordinate with Alterations Specialists. The role also supports accurate transactions, store standards, merchandising, inventory activities, loss prevention, and team sales and service goals. Stylists complete assigned training and participate in coaching and ongoing development.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and address concerns, escalating to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to understand customer expectations, and helping customers find a suitable gown or dress.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations and promote alteration services and personalization options in partnership with Alterations Specialists.
Help achieve the store goal of 80% conversion of brides sold to Alterations appointments.
Take and enter accurate measurements required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards and offer David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute new processes, behaviors, contests, programs, and duties assigned by store management.
Support promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, and use coaching and feedback to improve.
Celebrate team members’ successes and share sales expertise and product knowledge with fellow stylists.
Perform additional duties as needed.