Part Time Bridal Sales

Davids Bridal•South Charleston, WV

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and over the phone, prepare for appointments, learn customer needs, recommend gowns and related services, and help customers plan future appointments. They use store systems and iPad tools to manage customer flow and provide product and service information. They also support alterations and personalization services, maintain store standards, process transactions, and contribute to sales, service, and operational goals. The position includes participating in training and ongoing development, supporting teammates, following store procedures and policies, and completing other duties as assigned. The job is part-time. It requires a high school diploma or equivalent. Prior retail experience and experience with computerized POS systems are preferred.

Requirements

High school diploma or equivalent.
Ability to provide customer service to multiple customers and communicate clearly and professionally.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at near and far distances and use peripheral vision and depth perception, and to look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm and communicate clearly, adapting communication style to their needs.
Use appointments, customer-management, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Serve multiple customers at once, address concerns proactively, and escalate issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer needs, and helping customers identify a suitable gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, partner with Alterations Specialists, and help schedule appointments for fitting and personalization.
Support the goal of converting 80% of brides sold into Alterations appointments.
Take and enter required measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Follow dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards by following the 5-Step Selling Process.
Support cash-wrap procedures and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or maintain a platform conversion of at least 65%, headpiece add-on goals of 75%, foundations goals of 10%, and shoes goals of 20%.
Schedule return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and development, including required myLearning courses within the first 90 days and maintaining current coursework thereafter.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain receptive to coaching and feedback.
Perform additional duties as needed.