Part Time Bridal Sales

David's Bridal • Erie, PA

8d • $11 - $15

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Bridal Stylists deliver five-star customer service, achieve sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. They serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

The Stylist welcomes and assists customers, prepares for appointments, understands customer needs, recommends dresses and related products, and supports alterations and personalization services. The role also includes operating point-of-sale and customer-management systems, maintaining store standards, completing sales transactions, supporting store programs and operations, and developing product knowledge through training and coaching.

Requirements

• High school diploma or equivalent.
• Ability to provide customer service to multiple customers while supporting sales and store operations.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience using a computerized point-of-sale system.

Responsibilities

• Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
• Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
• Provide exceptional service to multiple customers and address customer concerns, escalating issues and partnering with leadership when appropriate.
• Prepare for customer appointments by reviewing profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions and listening to understand customers’ emotional and practical needs.
• Help customers identify a suitable gown or dress, striving to do so within their first three try-ons.
• Review the Timeline Calendar, set future appointments, and follow up with customers to remind them or arrange future sales appointments.
• Explain the role of alterations and promote alterations and personalization services; partner with Alterations Specialists to arrange appointments and support the store’s alterations appointment conversion goal.
• Take and enter measurements as required for dress orders to help minimize returns and exchanges.
• Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to store management.
• Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and provide product and service information to support customer satisfaction and loyalty.
• Meet hourly sales productivity standards by using the 5-Step Selling Process and consistently work toward platform conversion and add-on sales goals.
• Support cash-wrap processes and accurately complete transactions, ask about the shopping experience, offer add-ons and services, confirm customer contact information, review receipts and policies, and schedule future appointments.
• Follow procedures for special-order dresses and schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support the store team in achieving sales, service, and operational goals; accurately clock in and out for scheduled shifts, breaks, and meals; follow loss-prevention and security policies.
• Complete assigned training and development, celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
• Complete required myLearning courses within the first 90 days and remain current with the myLearning curriculum.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED