Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Bridal Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, learn customers’ needs, recommend dresses and related products, and help customers plan follow-up appointments. They coordinate with Alterations Specialists to explain and promote alterations and personalization services. They also use store systems and iPad tools, process transactions, maintain store standards, and support sales, service, and operational goals. The position is part-time. It requires extended periods of standing, walking, and sitting; customer interaction; use of computers and electronic devices; and occasional lifting of up to 25 pounds. A high school diploma or equivalent is required.
Requirements
- High school diploma or equivalent.
- Ability to provide professional, empathetic customer service and communicate clearly.
- Ability to use computerized systems and electronic devices for customer service and transactions.
- Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and talk to and hear customers.
- Ability to occasionally lift up to 25 pounds.
- Ability to see at close and distant range and use peripheral vision and depth perception.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication to their needs.
- Use appointment, customer, and point-of-sale systems, along with iPad tools, to manage customer flow and provide service information.
- Serve multiple customers while delivering exceptional service, addressing concerns, and escalating issues when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build rapport by asking questions and listening to understand customers’ emotional and practical needs.
- Help customers identify a suitable gown or dress, striving to do so within their first three try-ons.
- Review the timeline calendar, set future appointments, and follow up with customers.
- Explain and promote alterations and personalization services, coordinate appointments with Alterations Specialists, and support the store’s alterations appointment conversion goal.
- Ensure measurements are taken and entered as required for dress orders and to minimize returns and exchanges.
- Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
- Maintain dress code standards and promote the David’s Bridal loyalty and partners program.
- Respond promptly to customer questions and provide product and service information.
- Meet hourly sales productivity standards by using the 5-Step Selling Process.
- Support cash-wrap processes and accurately process transactions, including promoting add-ons and services, confirming contact details, reviewing receipts and policies, and scheduling appointments.
- Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
- Set return appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
- Carry out new processes, behaviors, contests, and programs as assigned.
- Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
- Complete assigned development training and required myLearning courses within the first 90 days, and remain current with the curriculum.
- Celebrate team successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
