Part Time Bridal Sales

Davids Bridal•Phoenix, AZ

22d

About The Position

The Stylist provides and maintains a positive, friendly, empathetic, and professional selling experience for all customers. Bridal Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the selling behaviors, and perform duties related to store presentation and operations. They serve as David’s Bridal brand ambassadors and demonstrate the company’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant range, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone, communicate clearly, and adapt communication style to their needs.
Use appointments, customer-management and point-of-sale systems, and iPad tools to manage customer flow and provide a 5-Star Customer Service experience.
Provide service to multiple customers at once, address concerns, and escalate issues or partner with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport by asking questions and listening to understand customers’ emotional and practical needs; work to identify the right gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule and follow up on future appointments, and remind customers about appointments.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
Support the store goal of achieving an 80% conversion of brides sold to Alterations appointments.
Take and enter accurate measurements for dress orders to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment to store management; and comply with dress-code standards.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information while building relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact details, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward a platform conversion of at least 65%, and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Schedule return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and continually build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned development training, celebrate teammates’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Complete required myLearning courses within the first 90 days and remain current with the myLearning Curriculum.
Perform additional duties as needed.