Part Time Bridal Sales

Davids Bridal•Pittsburgh, PA

22d•Onsite

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, learn customer needs, recommend gowns and related products and services, and support customers through alterations and future appointments. They use store systems and iPad tools to manage customer flow, share product information, and complete transactions. They also maintain store standards, support sales and operational goals, complete training, and collaborate with teammates.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide product information.
Provide exceptional service to multiple customers, address concerns, and escalate issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions and listening to understand expectations and needs; help customers identify a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, promote those services, and partner with Alterations Specialists to arrange appointments and fit or personalize gowns and dresses.
Support the store goal of having 80% of brides sold book Alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain store standards for cleanliness, organization, promotional readiness, and dress code; report broken or damaged equipment to management.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information.
Use the 5-Step Selling Process to meet or exceed hourly sales productivity standards.
Support cash-wrap behaviors and accurately process transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion of 65% or greater and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and development, celebrate teammates’ successes, share sales expertise and product knowledge, and respond to coaching and feedback.
Perform additional duties as needed.