Part Time Bridal Sales

Davids Bridal•Sacramento, CA

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional sales experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role involves helping customers find and select gowns and related products, preparing for appointments, supporting alterations and personalization services, processing transactions, maintaining store standards, and contributing to sales, service, and operational goals. Stylists complete assigned training, build product and fashion knowledge, and collaborate with teammates.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers and electronic devices for long periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with genuine, friendly enthusiasm, communicating clearly and adapting communication style to the customer.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow, research information, and support a 5-Star Customer Service experience.
Provide exceptional service to multiple customers at once, address customer concerns, and escalate issues or partner with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions and listening to understand expectations and needs; strive to identify the right gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of 80% of brides sold attending an alterations appointment.
Take and enter measurements as required for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to store management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by following the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward a platform conversion rate of at least 65%, and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and build product knowledge and fashion trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
Carry out new processes, behaviors, contests, and programs as assigned.
Complete assigned store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and development, including required myLearning courses within the first 90 days and ongoing curriculum.
Celebrate teammates’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.