Part Time Bridal Sales

Davids Bridal•Buffalo, NY

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs duties that support store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal values and success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The position involves welcoming and assisting customers, preparing for appointments, learning customer needs, recommending gowns and related products, and supporting alterations and follow-up appointments. Stylists also complete transactions, meet sales and conversion targets, maintain store standards, follow security procedures, and participate in training and team development.

Requirements

High school diploma or equivalent.
Ability to provide professional, empathetic customer service and build positive customer relationships.
Ability to work with customer appointment, point-of-sale, and electronic systems.
Ability to meet sales, conversion, and add-on goals.
Ability to follow store procedures, dress code, loss-prevention, and security policies.
Ability to complete required training and respond constructively to coaching and feedback.
Personal integrity, drive, and teamwork.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and share product information.
Provide service to multiple customers and proactively address concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers, understand their practical and emotional needs, and help identify suitable gowns or dresses.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, partner with Alterations Specialists, and help schedule appointments.
Support the store goal of converting 80% of brides sold to alterations appointments.
Ensure measurements are taken and entered accurately for dress orders.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to questions and provide product and service information to build customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Process transactions accurately and follow cash-wrap behaviors, including promoting add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and strive to meet platform conversion and add-on goals.
Set return appointments for the complete wedding party, including bridesmaids, the Mother-of-the-Bride, and the Flower Girl.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets.
Execute new processes, behaviors, contests, and programs as assigned.
Perform store tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, accept coaching, and use feedback to improve.
Celebrate team members’ successes and share sales expertise and product knowledge with fellow stylists.
Perform additional duties as needed.