Part Time Bridal Sales

Davids Bridal•Manchester, CT

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming and assisting customers, preparing for appointments, identifying customer needs, recommending gowns and related products and services, supporting alterations appointments, and following up with customers. Stylists also process transactions, meet conversion and add-on goals, maintain store standards, support operational activities, follow security and loss-prevention procedures, and complete ongoing training. The role requires extended periods of standing, walking, sitting, and using computers or electronic devices, along with occasional lifting up to 25 pounds.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with genuine enthusiasm, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide an informed customer experience.
Serve multiple customers and address concerns, escalating issues to leadership when appropriate.
Prepare for customer appointments by reviewing profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customer expectations and needs.
Help customers identify a gown or dress, striving to find the right option within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain and promote alterations services and personalization options, partnering with Alterations Specialists to arrange appointments and fittings.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter measurements accurately for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Meet dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Process transactions accurately and follow cash-wrap behaviors, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve a platform conversion of 65% or greater and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute assigned processes, behaviors, contests, and programs; assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.